Shipping policy
Orders over $100 ship free via Ground Shipping (USPS) within the Continental US and are processed within 1-2 business days, sometimes longer during very busy periods. Once shipped, transit times vary and can take up to 5-7 business days.
Delivery Times
Ground Shipping 2-7 business days
International customers, please order through:
https://www.cocodemercosmetics.com
Returns
All products are final sale, we do not accept returns.
We encourage you to try our Eau de Parfum first through our Discovery Sets or Sample Sets.
If your order is returned due to an insufficient address
We will issue a refund, subtracting shipping costs, and you will be able to place a new order to a new/additional shipping address. Additionally, there will be a $10 restocking fee.
Duplicate orders
Please reach out to us immediately, we may be able to cancel your duplicate order before it ships. If your order has been delivered, the duplicate item may be returned by reaching out to us for a return shipping label if the item is unopened, with side seals still intact. A $10 restocking fee and return shipping fees will apply.
If your order is lost or damaged by the shipping carrier
We are not able to issue refunds for these items. We will reship your original order. In order for us to process a replacement item, a photo of the damages is required.
Discovery Sets
We encourage you to first experience Coco De Mer Fragrances through our Discovery Set. The purchase price of the Discovery Set is redeemable for a 30% credit towards a full-sized fragrance, a service available exclusively for sets purchased on Cocodemerfragrances.com
Customers who order a Discovery Set receive a code via email. Code is valid on full-priced ml fragrances only. Limit one code per set, per customer. Discovery Set codes are not combinable and may be applied only once per order. Discovery Set codes are not refundable or redeemable for cash.
Purchasing through our website constitutes an agreement to these terms and conditions.